#0 (
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Description: Towers Associates - Advanced BPM
Keywords:Business Process Management, Business process management training, bpm certification, bpm, bpm training, CEM, Customer Expectation Management, CEMM, Customer Expectation Management Training, CEM certification, Customer Expectation Management Training, Certified Process Training, CPP, Certified Process Professional Program, Advanced BPM, Process Improvement, Customer Alignment, Process Innovation, triple crown, Business Performance Management, Increasing Revenues, Decreasing Costs, cost reduction, Enhancing CUstomer Satisfaction, Customer Satisfaction,
... (View More)
BPM research, 21st century value chain, success without exception, process excellence, process management, herculesx, t. schurter, t schurter, terry schurter, steve towers, s. towers, s towers, alex morse, don smith, john corr, moments of truth, successful customer outcomes, break points, business rules, causes of work, fixing effects, process points of failure, non value added work, outside-in, outside-in thinking, bridging the gap, market leadership, value creation, customer value creation, bpm initiative, process center of excellence, seminar, webinar, professional training, consulting, advanced cost reduction, city process management, BPMG, BPRSG, financial services, cost reduction, 8 omega, eight omega, 8omega(View Less)
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